TY  - RPRT
AU  - Habibis, Daphne
AU  - Phillips, Rhonda
AU  - Spinney, Angela
AU  - Phibbs, Peter
AU  - Churchill, Brendan
CY  - Melbourne
DO  - doi:10.18408/ahuri-4103701
L1  - internal-pdf://0872283795/AHURI_Final_Report_No271_Reviewing changes to.pdf
M1  - 41037
M3  - FR
N1  - What the research did: 
This study examined tenancy management service delivery in discrete [but not directly comparable] remote and very remote Indigenous communities in NT, WA, SA and Queensland. A cost analysis examined tenancy management, repairs and maintenance, and rents.
Summary of key findings:
•	Improved tenancy management as a result of NPARIH reforms was found to be variable, contingent on how the mainstream approach was rolled out across the study sites and what condition the housing was in prior to the roll out. However the majority of tenant respondents saw the new tenancy management arrangements as an enhancement.
•	The research supports that culturally appropriate services delivered by Indigenous people rather than via a centralised model, is consistent with better outcomes. Service delivery needs to be adaptable to context and is likely to require local capacity building.
•	Administering an income based rent model in remote areas was often found to be more costly to administer than the amount of rent that was collected, suggesting that alternative rent models such as community-wide levies and property-based rents should be used.
•	Maintenance services in remote areas are plagued by inaccessibility due to extreme weather events, travel distance, high cost of contractors and transportation of materials. Remote communities which had access to a ‘handyman’ fared better on maintenance costs than other areas. 
•	An ongoing regulatory framework to ensure that service standards are maintained through monitoring and quality assurance procedures is recommended. Without this the remoteness impact on costs and oversight will result in ineffective tenant education, substandard property maintenance, an increase in rent arrears and potentially inequitable tenancy allocations, and thereby undoing the last eight years of government investment.
•	It is noteworthy that while public housing management is being progressively transferred to community housing providers, Indigenous social housing is going against the tide as management has been transferred away from Indigenous Community Housing Organisations.
In your opinion, is it a good piece of research that warrants more than just the normal communication from us? 
Anything to do with NPARIH will have the tendency to be politically sensitive. It is useful research however—how this works in practice in remote areas – particularly rent collection and maintenance. A bit of realism and practical pointers for program improvement.
And finally, tell us if you think there are any good stats, images, maps etc. in the report that we could draw on to prepare an infographic or the like: 
As it is a qualitative study it mostly contains photos and tables that don’t really lend themselves to snappy graphics.
NV  - UTAS
PB  - Australian Housing and Urban ÂþÌìÌÃÈë¿Ú Institute Limited
PY  - 2016
RP  - What the research did: 
This study examined tenancy management service delivery in discrete [but not directly comparable] remote and very remote Indigenous communities in NT, WA, SA and Queensland. A cost analysis examined tenancy management, repairs and maintenance, and rents.
Summary of key findings:
•	Improved tenancy management as a result of NPARIH reforms was found to be variable, contingent on how the mainstream approach was rolled out across the study sites and what condition the housing was in prior to the roll out. However the majority of tenant respondents saw the new tenancy management arrangements as an enhancement.
•	The research supports that culturally appropriate services delivered by Indigenous people rather than via a centralised model, is consistent with better outcomes. Service delivery needs to be adaptable to context and is likely to require local capacity building.
•	Administering an income based rent model in remote areas was often found to be more costly to administer than the amount of rent that was collected, suggesting that alternative rent models such as community-wide levies and property-based rents should be used.
•	Maintenance services in remote areas are plagued by inaccessibility due to extreme weather events, travel distance, high cost of contractors and transportation of materials. Remote communities which had access to a ‘handyman’ fared better on maintenance costs than other areas. 
•	An ongoing regulatory framework to ensure that service standards are maintained through monitoring and quality assurance procedures is recommended. Without this the remoteness impact on costs and oversight will result in ineffective tenant education, substandard property maintenance, an increase in rent arrears and potentially inequitable tenancy allocations, and thereby undoing the last eight years of government investment.
•	It is noteworthy that while public housing management is being progressively transferred to community housing providers, Indigenous social housing is going against the tide as management has been transferred away from Indigenous Community Housing Organisations.
In your opinion, is it a good piece of research that warrants more than just the normal communication from us? 
Anything to do with NPARIH will have the tendency to be politically sensitive. It is useful research however—how this works in practice in remote areas – particularly rent collection and maintenance. A bit of realism and practical pointers for program improvement.
And finally, tell us if you think there are any good stats, images, maps etc. in the report that we could draw on to prepare an infographic or the like: 
As it is a qualitative study it mostly contains photos and tables that don’t really lend themselves to snappy graphics.
ST  - Reviewing changes to housing management on remote Indigenous communities
T2  - ÂþÌìÌÃÈë¿ÚFinal Report No. 271
TI  - Reviewing changes to housing management on remote Indigenous communities
UR  - http://www.ahuri.edu.au/research/final-reports/271
ID  - 771
ER  -