TY  - RPRT
AB  - This research explores workplace trauma in Australia’s social housing and homelessness services – including its extent, causes and impacts. It examines current practices to address this trauma, options to mitigate it, and guiding principles for response.

People working in the housing and homelessness sector are exposed to significant trauma due to their role as service providers of last resort for individuals with complex needs. A national survey of frontline staff reveals almost universal exposure to workplace aggression and tenant and client distress.

There is a need to understand how to minimise workplace trauma and create safer environments for frontline staff.
AU  - Batterham, Deb
AU  - Barnes, Emma
AU  - Hartley, Chris
AU  - Flanagan, Kathleen
AU  - Veeroja, Piret
AU  - Robinson, Catherine
AU  - Mackelprang, Jessica
CY  - Melbourne
DO  - 10.18408/ahuri5132901
L1  - internal-pdf://2744269188/AHURI-Final-Report-455-Workplace-trauma-on-the.pdf
PB  - Australian Housing and Urban ÂþÌìÌÃÈë¿Ú Institute
PY  - 2026
ST  - Workplace trauma on the social housing and homelessness frontline
T2  - ÂþÌìÌÃÈë¿ÚFinal Report No. 455
TI  - Workplace trauma on the social housing and homelessness frontline
UR  - /research/final-reports/455
ID  - 1226
ER  -